Frequently Asked Questions (FAQs)
Our minimum rates allow us to offer the best material, best customer service and pay our insured installers a fair rate.
Holiday lighting and landscape lighting are not regulated industries — there are many fly-by-night companies who may offer their services at a cheaper rate, please consider the quality of their material, how long they’ve been in business, and their warranty (if they have one).
The cost of your display depends on the size and number of stories of your home and where you would like the lights to be installed.
Extra features such as trees, bushes, path lighting, and décor will also determine the price of your display.
We admit we are not the least expensive option (and we’re certainly not the most expensive), but we will be at your property within 48 hours if something goes wrong.
If you return as a customer next year, your lighting package will be less (since the lights we installed from the previous year can be re-used). Talk to your installer for more details.
Unfortunately, we can’t install your own lights simply because we cannot validate the quality nor can we warranty them. The only exception would be if your lights were installed by us in the past (which would fall under our two year warranty).
We provide fresh new commercial grade LED lighting that is custom fit to your home or property. We also include all the essential extension cords, photocell timers, and any clips, stakes, or ties, to properly install your display.
Our install team will make sure that your display is fully functional upon completion of your installation.
If you notice any defects in your display, contact us and your service call will be addressed within 48 hours of your call.
Absolutely. Our installers are required to carry a minimum of $1 million general liability insurance policy.
If you have specific insurance requirements/coverages, please let us know, we work with organizations of all sizes and we are happy to provide a copy of our policy upon request.
All of our outdoor products (installed by us) come with a two-year warranty.
If any issues come up with your installation, we send an installer (typically within 48 business hours) to inspect your display, and fix any damage.
In some cases, it is feasible and less expensive to rent lights.
With this option, you are more freely able to change up your décor layout from year to year. Talk directly with your lighting specialist about the option of renting lights versus buying.
During the installation season, our crews typically work from 9am-9pm, 7 days a week (residential properties), sometimes longer if needed.
Our commercial crews can work longer shifts with more coverage if necessary. Talk to your installer about what coverage schedules are like for your location.
For exterior lighting, most of the time our customers do not need to be at home during the installation.
Our highly-trained installation teams can complete the installation whether you are home or not. In some cases, the power supply access may be inside the garage behind a locked fence or gate, and in that case the home owner would need to be home.
For interior décor and lighting, the homeowner, or somebody over the age of 18, will need to be home for the install.
We will schedule our crew at a time that is convenient for your schedule.
When more than one timer is used on a property, they could possibly come on a few minutes apart from each other.
We use photocell timers and they will automatically come on as night falls.